Refund Policy
How our seven-day refund promise works, how to request it and what happens after you contact us.
1. Our seven-day refund promise
You may request a full refund within seven calendar days of a purchase made directly through buy-iptv. This voluntary promise is in addition to, and does not limit, any statutory rights you may have under UK consumer law.
2. How to request a refund
Email support@buy-iptv.uk within the seven-day period. Include the email address used for the order, your order or payment reference, and a short description of the issue so we can locate and review the purchase promptly.
3. What happens next
We may offer setup assistance first where the problem appears to relate to device or player configuration. You can still continue with an eligible refund request. When a refund is approved, access connected to the refunded purchase may be closed.
4. Refund processing
Approved refunds are submitted to the original payment method within three to seven business days. Your bank or payment provider may need additional time before the credit appears on your statement.
5. Requests outside seven days
Requests made after the voluntary seven-day period are reviewed where the service is faulty, materially not as described, or another remedy is required by applicable law. Nothing in this policy excludes rights that cannot legally be excluded.
6. Purchases from another seller
If you purchased through a third-party marketplace or reseller, that seller controls the payment and its refund process. Please contact the seller shown on your receipt.
7. Contact
Questions about this policy can be sent to support@buy-iptv.uk.
Last updated: 17 August 2026.